Frequently Asked Questions

What is a pre-order?

A pre-order allows you to reserve your handbag before production begins. Since our collections are produced in limited quantities, your order secures your item before it sells out.

For a complete explanation of our pre-order process and estimated timeline, please visit our Pre-Order Information page.

When will I be charged?

Payment is collected at the time your pre-order is placed to reserve your handbag.

Can I cancel my pre-order?

Because production begins based on customer orders, all pre-orders are final and cannot be canceled, modified, or refunded once placed.

Do you accept returns or exchanges?

Due to the limited nature of our collections, all sales are final. We do not accept returns or exchanges. If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can review the issue.

How will I know when my order ships?

You'll receive a shipping confirmation email with tracking information as soon as your order leaves our boutique.

Can I change my shipping address?

If your order has not yet shipped, please contact us as soon as possible. We'll do our best to update your shipping address before your order is processed.

Will sold-out handbags be restocked?

Some collections may return in the future, while others may remain exclusive. Follow us on social media or subscribe to our emails for announcements about future collections.